Your Warehouse Storage subscription must be canceled in order to stop being charged. To do so, log into your account and schedule a return of your items from our smart warehouse. If you’re a Clutter Self-Storage customer, be sure to tip off the office staff once everything is cleared from your old unit.
In either case, Clutter does not prorate for the final month of storage.
For Warehouse Storage customers who couldn’t schedule items for delivery before your next billing cycle began, please let us know by filing a claim.
Filing a claim is required to receive a credit or refund. Once the claim is filed, a member of the Clutter's Trust & Safety team will respond to your request as soon as possible, usually within 48 hours.