Your Smart Storage subscription must be canceled in order to stop recurring charges. When scheduling your Final Return appointment, we recommend selecting a date prior to your monthly bill date to avoid another month of billing.
As Clutter bills on a subscription basis, we do not prorate for the final month of storage.
If you were unable to schedule your Final Return due to limited availability, we recommend that you file a claim for further review. Once the claim is submitted, the Clutter Trust & Safety Team will start the claim review process. You will be notified of the claim determination within 5-7 business days via the email associated with your Clutter Account.