In the rare and unfortunate event your items went missing or arrived damaged, Clutter has you covered. The pathway to your payout depends on the circumstances, and the protection plan you selected at the start of your Clutter subscription. For more information on our protection plans, please visit our website.
You can get started on a claim anytime. It’ll take around 5 or 10 minutes to complete, and the online Claim filing process will guide you each step of the way. Feel free to file your claim whenever convenient or save your progress for later.
Once the claim has been submitted online, a member of the Clutter's Trust & Safety team will review the claim and follow up directly with you, usually within 48 hours.