In the rare and unfortunate event your items went missing or arrived damaged, Clutter has you covered. The pathway to your claim settlement depends on the circumstances, and the protection plan you selected at the start of your Clutter subscription. For more information on our protection plans, please visit our website.
You can get started on a claim anytime. It’ll take around 5 or 10 minutes to complete, and the online claim submission process will guide you each step of the way. If you start the claim, and need to return to it at a later time, the online process allows you to save your work.
Once you submit the claim, the Clutter Trust & Safety Team will start the claim review process. When the claim determination is complete, you will receive a notification via the email associated with your Clutter Account. Additionally, all the claim details will be available in your Clutter Account Portal.