Each standard delivery will have an arrival window, to which you or Day-of Contact will need to be available for. A live tracking link is sent via text on the day of the appointment so you can track the team! If our team arrives and cannot locate you or Day-of-Contact, our movers will attempt to call you and wait at least 15 minutes before cancelling the appointment and proceeding to the next job.
For the safety of our Clutter movers & customer items in our Warehouses, Clutter does not pick up from locations that are deemed unsafe or unsanitary. For example, Clutter cannot accept items if there are signs of pest infestation at a location. Clutter also reserves the right to cancel a pickup if there’s evidence of an eviction or foreclosure.