The first month of storage is charged to the card on file shortly after your pickup has been completed along with the labor for the appointment and protection plan if you’ve opted to purchase one.
Billing is automatic so you don’t have to worry about it. The day of your first pickup will become your monthly bill date. If you would like to make a change to your plan, you may do so after your minimum term length is met. For month-to-month plans, there is a 1-month minimum.
Your Clutter subscription is processed automatically on your bill date using the default payment method on file. Should we fail to capture your payment, our auto bill system will attempt your default payment method 3 additional times each 5 days apart. Your payment will be attempted automatically a maximum of 4 times if the previous attempts are unsuccessful.
For example, if your bill date is the 1st of each month, additional automatic attempts to your default payment method would occur on the 6th, 11th, and 16th. Attempts are only made until the payment is successfully processed or we hit the final attempt. If we are unable to capture the payment, our automatic system moves onto your next month and you would need to log online or call us to manually process your outstanding balance.