Where's my team?
Clutter appointment times are based on arrival windows. These arrival windows make it possible for the Clutter teams to efficiently service each and every appointment on a particular route while also providing a realistic time frame for customers. While arrival windows allow for a smoother experience overall, we understand the need to know more precisely when a team is scheduled to arrive. In an effort to maintain a stress-free appointment experience, Clutter provides its customers with text message ETA updates.
ETA Text Messages
On the day of your appointment, you will receive an initial text message from Clutter, stating that your team has begun their route for that day. This will include a link to the Clutter Today App so you can track their ETA. (Details on the app link below)
When your team finishes the appointment before yours, you will receive another message once they begin traveling to your location.
When your team arrives, you will receive a final message asking you to meet the team.
Clutter Today App Link
On the day of your appointment, you will receive an initial text message, informing you that your team has started work for the day. Within this text message will be a link.
Accessing this link will bring you to the Today App map and will enable you to track the progress of your team.
Once your team finishes the appointment prior to yours and is headed your way, you will then be able to track the team’s location in real-time.
When the team arrives, you will receive a final text message, alerting you we've arrived and are ready to begin!