Scheduling an Appointment

 

Scheduling an appointment with Clutter Storage can be done through your Clutter online portal. Whether you need more items picked up, some of your items returned to you, or a bit of both, scheduling an appointment is made easy and stress-free via your online portal.

 

To book your appointment:

1. First, navigate to the Clutter.com website,  click on Log In, located at the top-right corner for the page.

 

2. Enter your Email and Password. Click Log In button.
   Note: If you need help resetting your password,  click on Forgot your password. You will receive an email that will prompt you to change your password. 

3. Once you are logged in, click on Schedule Appointment, located above your inventory.

 

4. Select Return, Pickup, or Both at once. Click Next.
   Note: Return appointments are for items being delivered to you. Pickup appointments are for items being picked up from you. Both at once appointments are for items being delivered to you AND items being picked up from you

 

  

Scheduling a Return

 

1. Select Return from the menu. Click Next

2. Next, you will click on the items that you wish to have returned to you. Once selected, click Next. 
   Note: Selected items will turn blue

3. Next, select an address for your return from the menu. Click Next.
     Note: if you wish to add an address, select Add Address, located at the bottom of the menu. For more      info, please visit How to Add a New Address   

4. Next, you will confirm address details. If needed, add an Apartment or Suite Number. Then, select a
    Building Type.

5. Provide details about the location we are servicing.
     Note: What is a COI?

6. Next, provide any additional parking information. Click Next.

7. Select a date. Available dates will be white boxes. Unavailable dates will be in grey boxes. Selecting a date will result in the box becoming a teal color. Once selected, click Next.
   

 

8. Select an available time. Click Next.
   Note: Movers can arrive anywhere within the time window. Customers must be available for the entire window or have a designated person of contact available for the entire window in order to avoid cancellations based on the team not being able to begin right away.

9. Let us know if you will be onsite that day. Click Next
   Note: What if I’m not available for my appointment?

10.  Review your appointment. If everything looks correct, Please review the Appointment Policy and Cancellation Policy. Then, click Book Appointment, located at the bottom of the page.

 

 

 Scheduling a Pickup

1. Select Pickup from the menu. Click Next

2. Next, select whether you are Moving out or just Storing extra things. Note: for Moving out,  continue to step 3. For Storing extra things, skip ahead to step 5. 

3. Select Moving out and fill out the information requested. Click the long Next button near the bottom of the list when you are ready.

4. Next, clarify if you have any antique items that are a part of the appointment. Also, clarify how many movers you suspect it will take to lift your heaviest item. Click Next. Continue to step 7

5. Select Storing extra things and fill out the information requested. Click the long Next button near the bottom of the list when you are ready.

6. Answer the remaining prompts and click Next once you are ready.

 

7. Next, select an address from the menu. Click Next Note: if you wish to add an address, select Add Address, located at the bottom of the menu. For more info, please visit How to Add a New Address

 

8. Next, you will confirm address details. If needed, add an Apartment or Suite Number. Then, select a Building Type

 

9. Provide details about the location we are servicing. Note: What is a COI?

10. Next, provide any additional parking information. Click Next

11. Select a date. Available dates will be white boxes. Unavailable dates will be in grey boxes. Selecting a date will result in the box becoming a teal color. Once selected, click Next.

 

12. Select an available time. Click Next 
    Note: Movers can arrive anywhere within the time window. Customers must be available for the entire window or have a designated person of contact available for the entire window in order to avoid cancellations based on the team not being able to begin right away.

 

13. Let us know if you will be onsite that day. Click Next Note: What if I’m not available for my appointment?

14. Review your appointment. If everything looks correct, Please review the Appointment Policy and Cancellation Policy. Then, click Book Appointment, located at the bottom of the page.

 

 

 

     Scheduling a Return + Pickup

In the event you need items returned to you on the same day you also need items picked up, you are able to schedule both at once through your online portal.

 

1. Select Both at once from the menu

2. Next, select whether you are Moving out or just Storing extra things. Note: for Moving out,  continue to step 3. For Storing extra things, skip ahead to step 5.
   
   
3. Select Moving out and fill out the information requested. Click the long Next button near the bottom of the list when you are ready.

 

 

4. Next, clarify if you have any antique items that are a part of the appointment. Also, clarify how many movers you suspect it will take to lift your heaviest item. Click Next. Continue to step 7

 

 

5. Select Storing extra things and fill out the information requested. Click the long Next button near the bottom of the list when you are ready.

6. Answer the remaining prompts and click Next once you are ready.

 

7. Next, you will click on the items that you wish to have returned to you. Once selected, click Next.
   Note: Selected items will turn blue

  

8. Next, select an address from the menu. Click Next Note: if you wish to add an address, select Add Address, located at the bottom of the menu. For more info, please visit How to Add a New Address   

9. Next, you will confirm address details. If needed, add an Apartment or Suite Number. Then, select a Building Type

 

 

10. Provide details about the location we are servicing.
    Note: What is a COI?

11. Next, provide any additional parking information. Click Next

12. Select a date. Available dates will be white boxes. Unavailable dates will be in grey boxes. Selecting a date will result in the box becoming a teal color. Once selected, click Next.
    
    

 

13. Select an available time. Click Next Note: Movers can arrive anywhere within the time window. Customers must be available for the entire window or have a designated person of contact available for the entire window in order to avoid cancellations based on the team not being able to begin right away.

14. Let us know if you will be onsite that day. Click Next Note: What if I’m not available for my appointment?

 

 

15. Review your appointment. If everything looks correct, Please review the Appointment Policy and Cancellation Policy. Then, click Book Appointment, located at the bottom of the page.