You or the moving company you hire will pick up your items at the Clutter facility listed above. We will also send you this address in your confirmation email.
On the appointment day, Clutter team members will stage your items for pickup. Our facilities can accept moving trucks at our loading docks, or if you arrive in a passenger vehicle, Clutter team members will move your items to ground level outside.
Our facility policies:
- Please arrive only during the operating hours above.
- We can only accommodate full pickups of all your requested items. If you need help estimating the truck space needed to move your items, contact us and we'll help you plan.
- For your safety, you and your movers will not be allowed to enter areas in the facility beyond the staging area for your items. This includes restrooms.
- Our dock doors can accommodate trucks with a box height of 40” or taller. For smaller trucks and passenger vehicles, we will move items to ground level.
- We will leave your items prepared and unwrapped in the staging area, so you or your mover should be prepared to wrap furniture items for safe transit.
- Clutter staff cannot help you load your items into your or your mover’s vehicle, so please arrive with appropriate help.
- You or your movers will have a chance to inspect all items before loading. In the rare case an item is damaged, please ensure you or your third-party movers photograph the items. Once your items are moved from the inspection zone, Clutter releases liability of the items, and documentation prior to transportation is necessary for any future claims.
- Before you leave, you or your movers must check out with Clutter staff who will confirm your appointment completion.
- Items left behind without authorization will be disposed of and an additional disposal fee of $150 will be charged to your account.
- Free cancellation or reschedule up until 8 am two days before your appointment. Changes after that point will incur a charge that is the higher of $100 or 50% of your appointment fee to cover restocking your items into storage.
By tapping "Next", you acknowledge our facility policies above.