General FAQs
Getting started
- What materials will Clutter bring for my pickup?
- What storage services does Clutter offer?
- What are the benefits of Clutter compared to traditional self-storage?
- How can I estimate what size storage space I’ll need?
- What happens during a Clutter pickup?
- What do I need to do before a Clutter pickup?
While you’re in storage
- How can I add more items to storage?
- Can Clutter help me pack additional items?
- Can Clutter help me disassemble items?
- How can I get items out of storage?
- How far in advance do I need to schedule a return?
- Can I request items for a return tomorrow?
Moving out of storage
- What happens when I move out of storage?
- How do I close my account?
- After I store, can Clutter return all my items to another city or state?
- Can Clutter donate or discard items if I don’t want them back?
- What happens if I move out before my time commitment is over?
- Will I get a promotion if I store with Clutter again in the future?
Paying for storage
- When will I first be charged for storage?
- What will be included in my first bill?
- When does my billing cycle start and end?
- How does Clutter process payments?
- How can I update my payment method?
- What happens if my payment is late?
Trust & Safety
- Tell me about the Clutter moving team!
- How can I give feedback after a Clutter appointment?
- Where will my items be stored?
- How will my items be stored at the facility?
- How are Clutter facilities secured?
- How does Clutter keep my credit card information safe?
Self-Storage
- What types of units are available?
- Where are Clutter Self-Storage locations?
- What are Clutter Self-Storage hours?
- Does Clutter offer vehicle storage?
- Why do I need a protection plan?
- Do I need my own lock?
Self-Storage Shuttle
- Can I ride in the Clutter vehicle to the self-storage facility?
- If I selected a 9am - 1pm arrival window, does that mean I’ll be free at 1pm?
- If I have a large item, can you help me carry it down?
- Will you provide a dolly for me to use?
- Will you provide moving blankets for me to use?
- What type of vehicle will you send? How much can it hold?
Moving
- What services do you offer?
- Can your team help me pack?
- When should I book my move?
- What are your service areas?
- How many movers and trucks do you send?
- Do I need to be present at both the pickup and destination address?
Drop Off
- How do I move in with Drop Off?
- Do I have to move all my items into the unit at once?
- Why is my drop off unit not the same size as my plan size?
- How can I access my items in storage?
- When can I access my items, after I drop them off?
- How can I add items to my storage?